Return and Refund policy

International Logistics Shipping Policy

1. **Shipment & Delivery Time**

  • All orders will be processed within 1-3 business days after placement (extended during holidays).
    ⚠️ Note: Order processing includes verification, packaging, labeling, and handover to the logistics provider.
  • Orders will be dispatched from China within 1-3 business days after payment.
  • Standard delivery time: 7-15 business days (may extend due to customs efficiency in the destination country).

2. **Shipping Methods & Estimated Delivery Time**
• We offer the following international shipping options, with delivery times varying by destination country:

3. Estimated Delivery Time by Key Regions

📌 Note: Actual delivery time may be affected by:

  • Customs clearance speed in the destination country

  • Local holidays and peak seasons (e.g., Christmas, Black Friday)

  • Weather or force majeure events

4. Order Tracking

  • After shipment, the system will automatically send a shipping confirmation email with a tracking number.

  • Track your order in real-time via:
    🔹 Our website’s “Order Tracking” page
    🔹 Logistics provider’s official website (e.g., DHL/UPS/17Track)

  • **Important Risk Notices**
    • All international packages require complete recipient phone/address details (returned shipments due to incomplete information will incur reshipping fees at the customer’s expense).
    • Shipping insurance is recommended (available for declared values over $50).

Ⅱ.Special Return Policy (No Overseas Warehouse)
**Basic Return Principles**
  • 1. Priority on negotiated solutions: 90% of issues can be resolved via reshipment/compensation.
  • 2. Returns accepted only in China: Must be shipped to a designated China address (customer covers return shipping).
  • 3. Loss minimization: Customers are advised to handle defective items locally (partial compensation may be offered).

**Specific Solutions**

|             Issue Type             |                                        Solution                                       |                      Required Proof                           |
|———————-|———————————————-|————————————-|
| Shipping damage             | Reshipment or refund (proof of destruction required) | Unboxing video + clear photos of damage |
| Quality issues                   | Reshipment or 80% compensation                                 | Inspection report/HD video evidence         |
| Wrong/missing items      | Reshipment of missing parts (no return)                        | Package weight proof + unboxing video      |
| Subjective returns           | Not accepted (may resell locally)                                    | None                                                                 |

**Return Process (After Approval)**
1. Customer service provides a China return address (international return shipping prepaid by customer).
2. Items must be unused and in original packaging.
3. Refunds processed within 15 business days after receiving returns (outbound shipping fees deducted).

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III. Disclaimer
• Customs inspections: Assistance with documentation provided, but no liability for seizure losses.
• Shipping delays: Returns/claims due to delays are not accepted.
• Local regulation conflicts: Buyers must verify legality of religious/electronic products.

  1. Dispute Resolution
    • Disputes ≤ $500: Subject to PayPal/credit card platform arbitration.
    • Disputes > $500: Mediation required via China Council for the Promotion of International Trade (CCPIT).

—

**Customer Service**
Email: tearegimen@gmail.com
Response time: Within 48 hours (China business hours).

*Note: For small items, retaining them (with 20% compensation) is more cost-effective than returning.*

*Last Updated: May 19, 2025*